Government eProcurement System

Welcome to Frequently Asked Questions (FAQ)

The latest FAQ'S published by various Government Departments, Directorates, Organisations, Institutions and local bodies of are listed here.

General

Online Enrolment

Password

DSC Related

Tender Related

1. How to view / download Tender documents without logging into the system ?

Click on the Latest Active Tenders, and search the tender you are interested in using certain search criteria. To download the tender documents click on view button and click on the tender documents. The system will ask you for the user name and password. You can use the guest account guest with the password Guest#08 and click on any of the active tenders and download the required documents. However, it is advised to login to the system and download the tender documents so that corrigendum/addendum if published will be automatically mailed to you.

2. How do I get clarifications for any doubt regarding Tenders Portal ?

Needs to be explained

3. What is the maximum size of a file that can be uploaded as a bid document in a packet in the eProcurement portal ?

The application does not impose any restriction on the size of bid document that can be uploaded into the portal. However, the upload limit is decided by the Network speed that the client system has and also the memory configurations that have been defined in the system for JRE. This technical documentation is given in Technical Resources in the Home Page.

4. How to verify the genuineness of EMD, other technical documents, Samples etc. received through e-Procurement system ?

In the e-Procurement portal, the technical and financial bid documents submitted by the bidders are digitally signed using their authorized officials valid Digital Signature Certificates (DSCs), which as per the IT Act, can be considered equivalent to the physical signature of an individual. For the Earnest Money Deposit, we advise the procuring entities to ask the bidder to submit invite a scanned copy of the draft / cheque / bank guarantee along with the electronic bid and also to submit a physical copy of the EMD (only) either in person or by post / courier. This can be verified with the uploaded scanned copy. Samples of any sort cannot be invited online and the procuring entities must ask the bidders to submit a physical copy of any samples. It is upto the procuring entities to verify their genuineness as per the norms they have been following so far.

5. Whether my Technical Document and Financial Document is encrypted and Stored ?

signed and uploaded. The Documents uploaded in the Other Important Documents (OID) are digitally signed. All documents including the technical document and Financial documents are encrypted and safely stored using the PKI technology. It remains in encrypted format, till the bid opening date and time and cannot be seen by anyone till such time.

6. As a department user, by mistake I have rejected a bidder or the due to legal issues, the Tender Inviting Authority is forced to go back to previous stage and open a rejected bidder at the Technical / Financial Stage? Whether it is allowed and if so how ?

Yes. The system has the facility and is carried out using a Corrigendum. This corrigendum is Tender Revocation Corrigendum. When the tender is in advanced stage, the TIA can invoke this corrigendum based on the need and those who have participated in this tender are informed about this procedure by mail. The TIA can continue the process in the same way as before after accepting the rejected bidder. This is to be used in emergencies such as Court rulings or inadvertent errors. However, all activities are mailed to the respective stake holders.

7. I generated the BoQ Comparative Chart. I found that one of the Bidders data is not getting reflected in the Comparative chart. How to handle ?

The System generates the comparative chart from the BoQ uploaded by the bidders. If the Bidder makes any mistake in the Sheet Name or any of the values, then the system will not be able to read the data from the BoQ uploaded and hence may get missed out from the Comparative Chart. The Department user may take a decision to accept or reject that depending on the nature of mistake and regenerate the Comparative chart manually and upload this comparative chart along with the Financial Summary which can be seen by the General Public. T-8) A Tender is published and cancelled after few days of publishing. How will I know the same?A tender when cancelled, it has to be cancelled using the Tender Cancellation corrigendum. The system will display this Cancellation corrigendum in this portal for a period of say 1 week from the date of publishing of the Cancellation Corrigendum.

Security Related

Bid Openers Related

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